REFUND
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Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Jetsup Holidays receiving the same from the airlines. However, the convenience fee paid to Jetsup Holidays paid at the time of booking is a non-refundable fee.
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All cancellations made directly with the airline need to be intimated to Jetsup Holidays, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Jetsup Holidays service fee which is independent of the convenience fee as mentioned above.
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The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Jetsup Holidays will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Jetsup Holidays will credit the money to the same debit card.
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In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
CHANGES IN EXISTING BOOKING
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Any changes to an existing booking will be subject to the charges levied by the Charter Company. The User shall be obligated to pay applicable charges in the event of any alternation or modification to existing booking.
CANCELLATION OF TICKET
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Cancellation of tickets can be done either through the User’s login in the Jetsup Holidays website or mobile application, or by calling on the customer care number;
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Any cancellation is subject to such cancellation charges as mentioned on the ticket.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
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Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
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Jetsup Holidays may charge applicable taxes or service charge, convenience fees etc. wherever applicable. Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User at the time of booking.
THANKS & REGARDS –
Jetsup Holidays Pvt Ltd
